Urban Grocers

1. Introduction
Welcome to Urban Grocers! These Terms & Conditions outline the rules and regulations for the use of our website, mobile application, and services. By accessing or using our services, you agree to comply with these terms. If you disagree with any part of these terms, please refrain from using our platform.

2. Definitions

  • Company: Refers to Urban Grocers, its subsidiaries, and affiliates.
  • User: Any individual or entity accessing or using our services.
  • Platform: Includes our website, mobile application, and any associated digital services.
  • Products: Grocery items and related products available for purchase.

3. Eligibility
Users must be at least 18 years old or have parental/guardian consent to use our services. By using our platform, you confirm that you meet this eligibility requirement.

4. Account Registration
To access certain features, you may need to create an account. You agree to:

  • Provide accurate and complete information.
  • Maintain confidentiality of your account credentials.
  • Notify us immediately of any unauthorized access.
    We reserve the right to suspend or terminate accounts found in violation of our policies.

5. Orders & Payments

  • Orders are subject to availability and acceptance.
  • Prices and product descriptions may change without notice.
  • We accept various payment methods, and you agree to provide valid payment details.
  • Urban Grocers reserves the right to cancel orders in case of pricing errors, fraud detection, or other issues.

6. Delivery & Returns

  • Estimated delivery times may vary based on location and circumstances.
  • Users must provide accurate delivery details. Failure to do so may result in delays or cancellations.
  • Returns and refunds are subject to our return policy. Perishable items may not be eligible for return.

7. User Conduct
Users agree not to:

  • Engage in fraudulent activities.
  • Misuse or exploit the platform for unlawful purposes.
  • Interfere with the security or functionality of the platform.

8. Intellectual Property
All content, trademarks, and materials on the platform are owned by Urban Grocers or licensed to us. Users may not reproduce, distribute, or modify our content without permission.

9. Limitation of Liability
Urban Grocers is not liable for any indirect, incidental, or consequential damages resulting from the use of our services. Our maximum liability shall not exceed the total amount paid by the user for the disputed order.

10. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

11. Modifications to Terms
We reserve the right to update these Terms & Conditions at any time. Users are encouraged to review this page periodically for any changes.

13. Contact Us
For any questions or concerns regarding these terms, please contact us at:
Urban Grocers Customer Support
Email: support@urbangrocers.com
Phone: +91 8983 81 31 81

By using Urban Grocers, you acknowledge and agree to these Terms & Conditions.